After sales&service

The technical team is fully equipped

We have established a comprehensive technical team, covering multiple fields such as optics, machinery, electronics, computing, and software; The average age of the team is about 30 years old, with the technical strength and ability to quickly respond to customer needs, and can quickly reach customer application sites.

Professional experience with depth and breadth

The team has more than 10 years of experience in high-end LiDAR and system fields, and has accumulated rich experience in LiDAR application in multiple industries such as ports, energy, metallurgy, and petrochemicals. It can assist customers and owners in solving key technical problems.

Autonomous and controllable customized services

A full range of technologies and process platforms covering precision optical measurement, with core technologies sourced from independent research and development and possessing independent intellectual property rights; The key technologies and products have been localized, which is in line with the development trend of upgrading the localization of national key equipment.

Industry leading response speed

The team promises to respond to customer needs within 24 hours, provide solutions within 48 hours, and provide multiple backup machines at each industrial customer application site to ensure that the owner's on-site use is not affected.

01

Equipment usage issues: Feedback to users through online Q&A, user tutorials, and other forms.

02

The equipment malfunction cannot be resolved through online guidance, so we will arrange to send it back for repair.

03

After receiving the returned equipment, our company will conduct testing and damage assessment for the equipment malfunction, and provide a repair plan.

04

During the warranty period, our company will provide free repair for any product quality issues that are not caused by human factors. Outside the warranty period, our company will inform us of the repair plan and quotation by email.